EXCHANGE POLICY
Non Offer Products
1.We have an exchange policy if informed within 24 hrs of delivery.You can email us at shop@monkeymarvels.inwith the order no. or can whatsapp at +91-9798686433.
2.For Exchange you may return the pair of earrings or necklace to us at 77/2, Pratap Enclave, Mohan Garden, Uttam Nagar, New Delhi 110059 wihin 7 days , with intact packing and bubble wrap , along with the invoice .
Once we receive the product, we will check the product and issue you a coupon code of the same product value within 5 days of receiving your return. You can shop for that amount anytime in the future
Offer Products
We replace only damaged products and missing products with same design.
RETURN POLICY
Non Offer Products
1.We have a return policy if the product you receive is damaged and is informed to us with 24 hours of delivery. You can email us at shop@monkeymarvels.inwith the order no. or can Whatsapp at +91-9798686433
2. For Return(damage products) We will pick up the products, once we receive the products we will dispatch the new one.
3.For Return (non damage products), you may return the product at
ATT- 360Mart Trading
ADRESS- 77/2, Pratap Enclave, Mohan Garden, Uttam Nagar, New Delhi 110059 wihin 7 days , with intact packing and bubble wrap , along with the invoice.
REFUND POLICY
In Case refund, we generate coupon code /gift card against value of products for future purchase.
Offer Products
1.There is no return and refund policy on offer products. we replace only damaged products with same design
NOTE: We do not accept any exchange and returns on HANDMADE products, SALE products and on INTERNATIONAL orders.
REFUND POLICY
In Case refund, we generate coupon code /gift card against value of products for future purchase.
DEFECTIVE AND DAMAGED ITEMS
All our products are checked before packing. We also pack carefully so that the product does not get damaged while in transit. But in case of very rare instance of items get damaged in transit, please contact us via email shop@monkeymarvels.in or whatsapp at +91 9798686433 within 24 hours . We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will dispatch the replacement .